Shipping policy
Last updated: January 2026
At Puptex, we are committed to delivering your order quickly and reliably.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Time
Estimated delivery time within the United States is 5–10 business days after processing.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.
Shipping Costs
Shipping fees are calculated at checkout unless otherwise stated.
Tracking
Tracking information will be provided via email once your order ships.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Puptex is not responsible for orders delivered to incorrectly provided addresses.
Lost or Delayed Packages
We are not responsible for delays caused by customs clearance or unforeseen carrier disruptions.
If your order is significantly delayed beyond the estimated timeframe, please contact us at:
Support@Puptexstore.com
We will assist in working with the carrier to help resolve the issue.
Contact Information
Company Name: Claravella LLC
Trademark / Brand: Puptex
Business Address:
525 Randall Avenue Ste 100
Cheyenne, WY 82001
United States
Phone: +1 307-310-5687
Email: Support@Puptexstore.com